How and where from do I download purchased music?
I have downloaded track/album and it is corrupt/password protected. What should I do?
The music I downloaded seems to be of poor quality (there are clicks/pops/, etc.) What should I do?
I have downloaded purchased music, what software/media device I require in order to play it?
How can I transfer purchased music to my iPod/iPhone?
Can I burn purchased music to a CD?
If I decide to close my account with you, will I be able to keep all purchased music?

Q: How and where from do I download purchased music?

A: All purchased music can be downloaded from your shopping cart as well as from the artist page. You will have to press Zip button next to an album to start the download. This will trigger the download of full album in a single Zip archive (you will require WinZip or 7Zip software to extract it). To download tracks individually in MP3 format, please click the plus button next to the album and you will see download buttons next to each purchased track. In case the track/album does not begin to download and starts to play directly in your media player, please right-click the download button and choose "Save Target As...".

Q: I have downloaded track/album and it is corrupt/password protected. What should I do?

A: We do not host any corrupt/password protected music on our web site. This can be a result of peer resets in your internet connection. Please re-download this track/album. To avoid problems like this we suggest using download managers (e.g. Reget; Reget Deluxe; Go!Zilla; FlashGet; GetRight). Please also note that all purchased music can be re-downloaded multiple times from your shopping cart as long as you do not delete it from there.

Q: The music I downloaded seems to be of poor quality (there are clicks/pops/, etc.) What should I do?

A: Because we are unable to personally check every track in our database, our users may, though rarely, end up with poor quality tracks (according to our statistics, this occurs in less than 0.03% of the time). However, if this happened to you, please contact our technical support staff under the subject heading entitled "Errors/Bugs in the music catalogue" After we check the issue and validate your complaint, we will return the appropriate balance to your account. We will also try to do everything within our power to replace the low-quality track so you can download it again.

You must also take into account that some classic audio has been recorded from vinyl and may have characteristics distinctive to the medium that cannot be prevented. In such cases, please note that the original source cannot be improved.

Q: I have downloaded purchased music, what software/media device I require in order to play it?

A: We provide music in mp3 format that is playable by most media players and mp3 compatible audio devices. If your media player is not playing downloaded music properly please make sure that you have latest audio codecs installed (we suggest K-Lite codec pack).

Q: How can I transfer purchased music to my iPod/iPhone?

A: First of all you have to download purchased music to your computer and extract it from archive if you download in Zip file. After that you need to download iTunes at http://www.apple.com/itunes/download/ and install it due to instructions. Then run iTunes. To import an individual mp3 file, choose File > Add File to Library, and then locate the music file you want added to your library.
b) To import all the mp3 files in a folder, choose File > Add Folder to Library, and then locate the folder containing the audio you want added to your library.

Sync your iPod/iPhone
1. Connect your iPod/iPhone to your computer.
2. When the iPod/iPhone icon appears in the iTunes window (below Devices), select it.
3. If the Summary pane isn't showing, click the Summary tab.
4. To automatically sync your iPod/iPhone:
a) Make sure that "Manually manage music" is not selected.
b) Click the Music tab and do one of the following:
c) To automatically update your iPod/iPhone with all the songs and playlists in your library, select "Sync music" and then select "All songs and playlists." iTunes loads the songs and playlists in your iTunes library onto your iPod, and deletes songs from your iPod/iPhone that aren't in your library.
d) To automatically update your iPod/iPhone with only certain playlists, select "Sync music" and "Selected playlists," and then select the playlists you want synchronized.

To manually sync your iPod/iPhone:
a) Make sure that "Manually manage music" is selected.
b) Click Music (below Library, on the left side of the iTunes window) and then drag songs and playlists to your iPod/iPhone.

Q: Can I burn purchased music to a CD?

A: Yes, all purchased and downloaded music can be burned onto CD as longs as it is for your personal use. Please use any available CD burning software (e.g. Nero, Windows Media Player)

Q: If I decide to close my account with you, will I be able to keep all purchased music?

A: Yes, all purchased and downloaded music is for you to keep, you will be able to listen to it for a lifetime as longs as you keep it in a safe place.